FAQs

What exactly does Atrium provide?

In short, we are the connector for everything an ID card (or mobile credential) touches. Our Atrium Core software is what your card office or HR administrators will use to manage student, employee, or guest accounts, and we connect to the various systems across your campus (point of sale, access control, print/copy, vending, laundry, student information systems, etc). We also provide a mobile first experience including mobile credentials, mobile ordering, online account management, photo upload, online meal plan purchasing, and billing automation.

Can you work with the systems I already use?

There’s a good chance that we can! Rather than providing proprietary or white-label hardware, we free our clients to use non-proprietary, best-of-breed point of sale, mobile ordering, check-out free retail, access control, print/copy, vending, laundry, off-campus merchants, and other services. We work with over 120 partners, and are constantly adding new partnerships to support the campus services you know and love. If you are moving from a provider that required proprietary hardware, we can help make suggestions for replacements that would be a good fit for your institution.

How do you connect to the information systems we already use?

Atrium has standardized, automated, two-way connections with all leading student information, employee information, residence management, and data warehouses using file, database, and API. We will work with you during implementation to configure these connections in the way that best suits your needs.

What institutions in my region/demographic are Atrium clients? May I talk to them?

Absolutely. Once we know a little more about your institution, we can provide you contact information for similar institutions who can share their experiences.

Mobile Credentials sound great, but we’re not ready to update our infrastructure. Will Atrium still work for us?

We know that every institution has different needs and infrastructure, and Atrium supports clients with a variety of credentials from barcode and magstripe to the newest smart cards and mobile technology. Our system is scalable to meet your current and future needs.

I’m very interested in Atrium - how do I get more information or figure out if it’s a good fit for my institution?

We would love to talk to you! The first step is an introductory conversation to get an idea of what you are looking for and how we can help. Email sales@atriumcampus.com. We look forward to connecting with you!

What does the transition to Atrium look like?

Our sales team will meet with you to discuss your business requirements and create a personalized agreement and statement of work specific to your institution. After the contract is signed, our implementation team meets with you on a regular basis to build out your site and connections and make sure that your go-live goes smoothly. Once you are up and running, you’ll be assigned a designated AtriumCare manager who will be your point of contact for all questions and support needs. Atrium will lead this project in partnership with your project team, and we walk you through this process every step of the way.

How often do I have to pay for software upgrades?

We know technology changes quickly. We have 4 opt-in releases per year, available at no additional cost. Updates are performed in seconds with failsafe rollback. We take feedback from our clients to prioritize new capabilities and enhancements in these releases.

Tell me more about your support options.

AtriumCare is our client support. You’re connected with an AtriumCare manager who will be your single point of contact for questions and support needs. They get to know you, your system, and the needs of your institution, and are there to offer continued support and suggestions for utilizing Atrium on your campus well beyond implementation. With AtriumCare, we are able to provide 24/7/365 personal service via phone, text, email, live chat, and our support portal. This personal service is included at no additional charge in our service agreement, and is staffed by former campus card administrators who understand the needs of the industry.